Customer Support
E-commerce
Shopify
Social Media Management
Excel
Order Tracking
Communication Skills
📍 Location: Tiruppur, TN
Industry: Retail
Job Type: Full Time
🌱 Fresher Jobs
Job Summary:
Join the vibrant team at Crazymonk as a Support Agent to manage multi-channel customer interactions. This role is perfect for energetic individuals looking to build a career in the fast-growing D2C e-commerce industry by ensuring top-notch service.
Roles & Responsibilities:
Address and resolve customer queries across WhatsApp, Instagram DM, Email, and Phone calls promptly. Provide real-time updates on order status, tracking information, and delivery timelines to customers. Manage end-to-end return and exchange processes, including coordination for damaged or incorrect items. Collaborate closely with the warehouse team to streamline dispatch, re-shipping, and return logistics. Track and maintain tickets for missing parcels or delivery delays until final resolution. Document daily reports on resolved and pending tickets to ensure operational efficiency. Guide customers regarding product specifications, including size charts, fabric details, and wash care.
Requirements:
Excellent communication skills in English; proficiency in Hindi will be an added advantage. Strong typing speed and professional customer-handling etiquette. Functional knowledge of MS Excel or Google Sheets for data reporting. Resilience and the ability to manage high query volumes during peak sale seasons. Prior experience in e-commerce support or Shopify order management is preferred but not mandatory.
Perks & Benefits:
Attractive monthly salary with performance-based incentives. Professional growth opportunities within a leading lifestyle brand. Standard working hours from 9 AM to 6:30 PM with Sundays off.
⚠️ JOB SAFETY ADVISORY
Real companies in India NEVER ask for money.
If asked for Registration or Processing fees, it is a SCAM.
Stop all contact and report them immediately.
We are looking for a motivated Supervisor to manage our Health & Beauty (Non-Food) section at Smile Hypermarket. If you have experience in retail and a passion for...
Join a prestigious jewellery chain in Kolkata, specializing in sales of high net-worth products with excellent growth potential. Handle retail sales operations for a...
Become a part of a prestigious legacy with Vummidi Bangaru Jewellers as an Executive Driver. We are looking for professional and experienced individuals to handle...
Join Bestzone BK LLP, a prominent wholesaler in Surat, as a dedicated Cashier for our kitchen equipment and car accessories division. We are looking for an accurate...
We are looking for energetic candidates to join the retail sector as a Cashier. If you have a pleasing personality and are ready to handle billing and customer service...