Customer Support & E-commerce Executive

Join the vibrant team at Crazymonk as a Support Agent to manage multi-channel customer interactions. This role is perfect for energetic individuals looking to build a career in the fast-growing D2C e-commerce industry by ensuring top-notch service.

• Address and resolve customer queries across WhatsApp, Instagram DM, Email, and Phone calls promptly. Provide real-time updates on order status, tracking information, and delivery timelines to customers. Manage end-to-end return and exchange processes, including coordination for damaged or incorrect items. Collaborate closely with the warehouse team to streamline dispatch, re-shipping, and return logistics. Track and maintain tickets for missing parcels or delivery delays until final resolution. Document daily reports on resolved and pending tickets to ensure operational efficiency. Guide customers regarding product specifications, including size charts, fabric details, and wash care.

• Excellent communication skills in English; proficiency in Hindi will be an added advantage. Strong typing speed and professional customer-handling etiquette. Functional knowledge of MS Excel or Google Sheets for data reporting. Resilience and the ability to manage high query volumes during peak sale seasons. Prior experience in e-commerce support or Shopify order management is preferred but not mandatory.

• Attractive monthly salary with performance-based incentives. Professional growth opportunities within a leading lifestyle brand. Standard working hours from 9 AM to 6:30 PM with Sundays off.