Customer Support & Voice Associate

Join our dynamic team to deliver exceptional customer service and handle diverse queries via voice, chat, and email channels. We are looking for energetic professionals to manage call center operations and provide seamless support for domestic and international processes.

• Identify and resolve customer concerns while maintaining high-quality service standards across call, chat, and email. Document all transactions and follow-up requests accurately by completing required forms and record logs. Develop a deep understanding of multiple products and processes to provide accurate information to clients. Engage with customers using prepared scripts to influence product retention or sales in inbound and outbound operations. Collaborate with other departments to ensure timely resolution of complex customer issues. Maintain performance metrics as per company guidelines to ensure consistent service delivery.

• Any Graduate or Post Graduate degree holder with a strong willingness to learn. Excellent verbal and written communication skills in English are mandatory. Proficient typing speed of 30 to 40 wpm with high accuracy. Basic computer knowledge and technical skills for navigating support tools. Strong interpersonal and problem-solving abilities to handle customer grievances. Knowledge of regional languages and experience in BPO or BFSI domains will be an added advantage.

• Attractive performance-based bonuses and incentives above the fixed salary. Opportunity to work in both domestic and international process environments. Comprehensive training and professional growth within the BPO industry. Dynamic and inclusive workplace culture suitable for freshers and experienced pros.

Salary may vary depending upon the individual s experience and the specific process assigned