Director of Service Delivery Operations

Join Conduent as a Director of Delivery to lead mission-critical services for Fortune 100 companies and global governments. We are looking for a visionary leader to drive functional strategies, manage high-performing teams, and pioneer innovation for organizational growth.

• Develop and execute functional business plans and departmental strategies aligned with company priorities.
• Provide leadership through subordinate managers and oversee performance appraisals, pay reviews, and hiring actions.
• Direct the resolution of highly complex operational problems using advanced judgment and industry expertise.
• Drive overall business unit performance and manage key client relationships to ensure exceptional outcomes.
• Negotiate and influence internal and external stakeholders while maintaining high audience sensitivity.
• Ensure continuous improvement through targeted KPIs and maintain strict compliance with organizational policies.

• Broad technical expertise and extensive industry knowledge in business services or IT.
• Proven track record in functional, operational, and program management at a senior level.
• Strong leadership skills with experience managing a large span of control through other managers.
• Advanced problem-solving abilities and strategic decision-making skills.
• Exceptional interpersonal and negotiation skills for high-level client engagement.

• Opportunity to work with a global leader serving over 500 government entities.
• Inclusive culture where individuality is valued and career growth is optimized.
• Competitive executive-level compensation and performance-based incentives.
• Lead impactful projects that affect millions of people globally.