Front Office Management
Guest Relations
Room Reservations
Billing & Payments
Communication Skills
Customer Service
Basic Computers
📍 Location: Ramnagar, UK (Dhikuli, Nh121, Jim Corbett, Near Marriott Resort)
Industry: Hospitality
Job Type: Full Time
Job Summary:
Looking for a smart and polite individual to manage our front office and greet guests with a warm smile. You will handle all check-in procedures and ensure every visitor has a comfortable stay at our resort. Join our team to build a great career in the hospitality sector with a focus on guest satisfaction.
Roles & Responsibilities:
Warmly welcome all guests and manage the smooth check-in and check-out process.
Handle all room bookings and reservations accurately through our system.
Attend to phone calls and resolve guest queries with a helpful attitude.
Maintain close coordination with housekeeping and other departments for room readiness.
Manage the billing process and handle payments securely.
Keep detailed and updated guest records and daily reports.
Deliver top-notch customer service to enhance the guest experience.
Requirements:
At least 2 years of solid experience working at a hotel front desk.
Good communication skills to interact effectively with diverse guests.
Must have a friendly, presentable, and professional personality.
Basic computer knowledge for managing bookings and records.
Proven ability to handle guest requests politely and remain calm under pressure.
Perks & Benefits:
Monthly salary between ₹10,000 to ₹15,000.
Delicious food provided by the hotel during duty hours.
Opportunity to work in a premium resort environment.
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