Guest Communication Associate - Hospitality

Join our dynamic reservation desk managing premium accommodation rentals across Canada and the USA from our Kolkata hub. We are seeking enthusiastic individuals to handle guest interactions and ensure seamless booking experiences through multiple digital channels.

• Manage international guest reservations and inquiries via WhatsApp, phone calls, and professional emails. Coordinate with team members to ensure high occupancy and guest satisfaction for overseas stay units. Utilize social media platforms and professional networking sites for business outreach and communication. Maintain meticulous records of guest interactions and booking schedules across different time zones.

• Minimum educational qualification of Class 12th pass. Excellent command of the English language with professional communication etiquette. Prior experience in team handling or team management is essential. Proficiency in using digital tools, including social media and office communication apps. Willingness to work in a rotational shift environment, including day and night shifts.

• Competitive monthly salary with performance-based increments. Additional compensation for over-time hours. Paid time off and paid sick leave benefits. Professional growth opportunities within a global hospitality operations framework.

This is a full-time, work-from-office role based in Salt Lake Sector V. Candidates must carry a hard copy of their updated CV for the walk-in interview.