Service Desk L1 Support Executive Specialist

Join a leading MNC as a Service Desk professional and kickstart your career in a dynamic IT environment. We are looking for motivated graduates to handle first-level technical incidents and provide top-notch support to global users.

• Act as the primary point of contact (L1) for incidents and service queries via phone, email, and chat.
• Log, categorize, and track all incoming requests within the service management ticketing system.
• Perform basic troubleshooting for standard technical issues using predefined SOPs.
• Monitor system alerts and dashboards during assigned shifts to ensure stability.
• Escalate complex technical hurdles to L2/L3 teams with detailed documentation.
• Maintain strict adherence to SLA timelines and quality compliance standards.
• Execute user account tasks including password resets and basic access configurations.
• Maintain professional communication with customers regarding their ticket status.
• Follow shift handover protocols to ensure seamless support in a 24/7 ecosystem.
• Identify recurring technical issues to help improve the internal knowledge base.

• Must have completed a Regular Graduation degree.
• Strong verbal and written communication skills for client interaction.
• Basic understanding of IT systems and troubleshooting logic.
• Willingness to work in a 24/7 shift environment.
• Ability to follow standard operating procedures (SOPs) accurately.

• Competitive salary package up to 6 LPA.
• Opportunity to work with major Global MNCs.
• Structured career path in IT Service Management.
• Professional work environment with exposure to international standards.