Technical Support Engineer (IT Support)

Join our dynamic team as a Technical Support Executive to provide world-class assistance to our international clients. This is a brilliant opportunity for IT professionals to grow their careers in a global environment while working right from the comfort of home.

• Effectively handle both inbound and outbound customer interactions via calls, emails, and chat. Identify, troubleshoot, and resolve complex technical and service-related issues for international users. Maintain accurate and detailed records in the CRM system to track customer history and resolutions. Ensure high levels of customer satisfaction by providing timely and professional technical guidance. Collaborate with internal teams to escalate and resolve critical technical bottlenecks.

• Minimum 1 to 3 years of experience in a technical support or IT-related role is required. Graduation degree with a strong preference for candidates from an IT/Technical background. Excellent English communication skills (verbal and written) to interact with global customers. Ready to work in permanent night shifts as per international business hours.

• Attractive monthly salary with additional performance-based incentives. Work From Home (WFH) model providing great flexibility and convenience. Five-day work week allowing for a healthy work-life balance.

Shift timing is strictly Night Shift; candidates must have a valid Aadhaar Card for verification.