Voice Process Executive - Hindi Speaking

We are looking for an enthusiastic Voice Process Executive (Hindi) to manage inbound and outbound customer interactions. This is a brilliant opportunity for candidates with excellent Hindi fluency to provide top-notch support and grow within a professional environment.

• Effectively handle both inbound and outbound calls in Hindi to assist our customers. Understand diverse customer issues and deliver accurate solutions with professionalism. Maintain high call quality standards and ensure overall customer satisfaction. Diligently update customer details and interaction history in the CRM system. Follow established company policies and call procedures during every interaction. Achieve daily and monthly call targets while maintaining quality benchmarks. Escalate any complex or unresolved issues to the senior supervisors promptly. Perform basic computer tasks to log data and manage workflow efficiently.

• Mandatory excellence in Hindi communication; fluency is a must. Basic knowledge of English is preferred for internal coordination. Strong listening skills and a natural ability for problem-solving. Minimum qualification of a Graduate or equivalent for this role. Ability to work comfortably in assigned shifts. Comfortable working on-site at our Trichy facility.

• Statutory Provident Fund (PF) benefits. Competitive monthly salary as per company policy. Opportunity for Freshers to start a career in the corporate sector. Professional training in customer handling and CRM usage.