Customer Support
Voice Process
Blended Process
Excellent Communication
BPO
Client Managemen
📍 Location: Pune, MH
Industry: IT
Job Type: Full Time
Job Summary:
Looking for dynamic professionals to join our elite Customer Support team for Voice and Blended processes. If you possess top-notch communication skills and a passion for resolving client queries with a smile, this is the perfect career move for you.
Roles & Responsibilities:
Manage customer queries effectively through both voice and blended communication channels.
Maintain high standards of service quality while ensuring timely resolution of issues.
Coordinate with stakeholders to provide end-to-end support and enhance client satisfaction.
Handle rotational shift duties with a focus on productivity and process excellence.
Requirements:
Minimum 2 years of solid experience in Voice or Blended customer support processes.
Graduate degree is mandatory for this role; undergraduates will not be considered.
Exceptional English communication skills with the ability to handle diverse clients.
Clean professional record with absolutely no history of absconding from previous roles.
Perks & Benefits:
Competitive salary package reaching up to 7 LPA based on experience.
Standard 5-day work week providing a healthy professional balance.
Two rotational weekly offs to ensure adequate rest and personal time.
Virtual interview process for a quick and hassle-free onboarding experience.
Additional Information:
Candidates must be comfortable working in a rotational shift environment. Immediate joiners or those with short notice periods will be given preference.
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