Customer Support Associate - Voice & Blended
ℹ️ This vacancy is no longer active.Recruitment has been closed, but you can check similar Pune IT jobs💰 Salary: 5 - 7 LPA
Key Skills:
Customer Support
Voice Process
Blended Process
Excellent Communication
BPO
Client Managemen
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Job Summary: Looking for dynamic professionals to join our elite Customer Support team for Voice and Blended processes. If you possess top-notch communication skills and a passion for resolving client queries with a smile, this is the perfect career move for you. Roles & Responsibilities: - Manage customer queries effectively through both voice and blended communication channels.
- Maintain high standards of service quality while ensuring timely resolution of issues.
- Coordinate with stakeholders to provide end-to-end support and enhance client satisfaction.
- Handle rotational shift duties with a focus on productivity and process excellence.
Requirements: - Minimum 2 years of solid experience in Voice or Blended customer support processes.
- Graduate degree is mandatory for this role; undergraduates will not be considered.
- Exceptional English communication skills with the ability to handle diverse clients.
- Clean professional record with absolutely no history of absconding from previous roles.
Perks & Benefits: - Competitive salary package reaching up to 7 LPA based on experience.
- Standard 5-day work week providing a healthy professional balance.
- Two rotational weekly offs to ensure adequate rest and personal time.
- Virtual interview process for a quick and hassle-free onboarding experience.
Additional Information: Candidates must be comfortable working in a rotational shift environment. Immediate joiners or those with short notice periods will be given preference.
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Company Name: Genesis HR Services
Status: Recruitment closed
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