International Chat Support Executive - BT

Join the prestigious British Telecom captive unit to deliver world-class chat assistance for our global clientele. You will handle premium billing queries and drive upselling initiatives while maintaining high customer satisfaction in a dynamic digital environment.

• Manage real-time customer interactions through professional chat support channels.
• Execute accurate resolution of billing disputes and inquiries within defined SLAs.
• Identify opportunities to promote and upsell relevant BT products or services to existing users.
• Maintain meticulous documentation and adhere to international quality and compliance standards.
• Ensure a seamless customer experience by providing quick and effective digital solutions.

• Graduates or Undergraduates from any recognized stream are welcome to apply.
• Minimum 6 months of relevant experience in international chat or BPO processes.
• Exceptional written English communication skills with a focus on grammar and tone.
• Flexibility to work in rotational shifts and manage rotational week-offs.
• Strong multitasking abilities to handle multiple chat concurrency.

• Attractive in-hand salary packages up to ₹35,000 based on the process.
• Professional growth opportunities within a global captive unit.
• Five-day work week providing a balanced professional life.
• Work in a state-of-the-art facility at DLF Kolkata.
• Comprehensive training and performance-based incentives.