International Chat Support Executive - BT
💰 Salary: ₹28,000 - ₹35,000 per month | 3.3 - 4.2 LPA
Key Skills:
Chat Support
Billing Support
Upselling
International BPO
Written English
Customer Relationship Management
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Job Summary: Join the prestigious British Telecom captive unit to deliver world-class chat assistance for our global clientele. You will handle premium billing queries and drive upselling initiatives while maintaining high customer satisfaction in a dynamic digital environment. Roles & Responsibilities: - Manage real-time customer interactions through professional chat support channels.
- Execute accurate resolution of billing disputes and inquiries within defined SLAs.
- Identify opportunities to promote and upsell relevant BT products or services to existing users.
- Maintain meticulous documentation and adhere to international quality and compliance standards.
- Ensure a seamless customer experience by providing quick and effective digital solutions.
Requirements: - Graduates or Undergraduates from any recognized stream are welcome to apply.
- Minimum 6 months of relevant experience in international chat or BPO processes.
- Exceptional written English communication skills with a focus on grammar and tone.
- Flexibility to work in rotational shifts and manage rotational week-offs.
- Strong multitasking abilities to handle multiple chat concurrency.
Perks & Benefits: - Attractive in-hand salary packages up to ₹35,000 based on the process.
- Professional growth opportunities within a global captive unit.
- Five-day work week providing a balanced professional life.
- Work in a state-of-the-art facility at DLF Kolkata.
- Comprehensive training and performance-based incentives.
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Company Name: British Telecom
Status: Recruitment closed
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