Gaming Specialist (Non-Voice Process)

Turn your passion for gaming into a professional career by joining TELUS Digitals dedicated gaming support team. We are looking for enthusiastic gamers to provide high-quality non-voice assistance, helping players worldwide resolve issues and enhance their gaming experience.

• Provide comprehensive support to the global gaming community through non-voice channels (chat/email).
• Resolve player queries regarding account issues, in-game purchases, and technical troubleshooting.
• Maintain high standards of customer satisfaction by delivering accurate and timely responses.
• Identify and report trending bugs or gameplay issues to the technical team.
• Ensure player safety and policy compliance within the gaming ecosystem.
• Work effectively in rotational shifts to support 24/7 global gaming operations.

• Fresh graduates from any stream are eligible and encouraged to apply.
• Candidates with at least 6 months of experience in customer support are preferred.
• Excellent verbal and written communication skills in English are mandatory.
• Must possess a valid government-issued ID for the recruitment process.
• Ability to join immediately (February intake) and work in a fast-paced environment.
• Strong familiarity with various gaming genres and platforms is a plus.

• Competitive CTC ranging from ₹3.2 to ₹4 LPA with performance-based growth.
• Comprehensive Health Insurance and Life Insurance coverage.
• Statutory benefits including Provident Fund (PF).
• Flexible schedule within a modern and inclusive work environment.
• Quick virtual interview and hiring process for immediate onboarding.