International BPO Customer Care Executive

Join a leading captive center in the NCR region to deliver world-class support for international processes including Travel and Technical Support. This is a brilliant opportunity for dynamic individuals to build a career in a global work environment with full corporate benefits and transportation support.

• Handle customer queries through Voice or Non-voice channels as per the assigned international process.
• Provide effective Technical Support or Travel assistance to global clients while ensuring high satisfaction scores.
• Maintain professional etiquette and follow standardized SOPs for client interactions.
• Coordinate with the internal team to resolve complex customer issues within the defined TAT.
• Document and track customer interactions accurately in the CRM system.
• Manage night shifts and rotational schedules to align with international time zones.

• Excellent verbal and written communication skills in English are mandatory.
• Open to Freshers and experienced professionals from any background.
• Must be a resident of Delhi, Gurgaon, or Noida for commuting purposes.
• Willingness to work in a strictly on-site (Office) environment.
• Ability to handle rotational shifts and permanent night shift schedules.
• Strong problem-solving skills and a customer-centric mindset.

• Attractive monthly salary with additional performance-based incentives.
• Free both-side cab facility or cab allowance for hassle-free commuting.
• Comprehensive benefits including Health Insurance, Life Insurance, and Provident Fund (PF).
• On-site meals/food provided by the company.
• Opportunity to work with top-tier international BPO and Captive units.