Software Support Executive - In-House ERP, Reopened
💰 Salary: ₹16,000 - ₹25,000 per month
Key Skills:
Software Support
Troubleshooting
Basic SQL
Customer Handling
AnyDesk
TeamViewer
Technical Support
Hindi
English
📍 Location: Jaipur
Industry: IT
Job Type: Full Time
🌱 Fresher Jobs
Join Jewels Infosystems to provide professional technical support for our proprietary software applications. We are looking for enthusiastic individuals ready to help clients master our tools and resolve functional issues efficiently.
Roles & Responsibilities:
Provide end-to-end support for in-house software to both external clients and internal users.
Handle queries via call, WhatsApp, and remote assistance tools like AnyDesk or TeamViewer.
Troubleshoot functional and technical issues while guiding users on best practices and workflows.
Coordinate with the development team to report bugs and suggest software enhancements.
Maintain detailed records of reported issues and ensure timely resolution through consistent follow-ups.
Requirements:
Graduate in any stream, though a degree in IT or Computer Science is preferred.
Basic knowledge of databases and SQL is a strong plus.
Proficiency in Hindi and English with strong customer-handling skills.
Familiarity with remote support tools like AnyDesk or TeamViewer.
Analytical mindset with the ability to quickly learn custom software features.
Perks & Benefits:
Attractive salary range of ₹15,000 to ₹25,000 per month.
Generous Paid Time Off (PTO) benefits.
Opportunity to work directly on proprietary IT products.
Supportive team environment with clear growth paths in technical support.
We are still accepting applications for this recently updated role
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