Customer Service Executive - Night Shift

Join Crest Creations as a Customer Service Executive to manage international client communications. You will handle inquiries, coordinate project workflows, and ensure high-quality service during night shifts.

• Manage professional client communication via email, voice calls, and chat support.
• Coordinate seamlessly with design and production teams to ensure timely project delivery.
• Build and maintain strong relationships with international clients by providing accurate updates.
• Resolve customer issues, complaints, and service inquiries efficiently.
• Maintain detailed communication records and manage order follow-ups.
• Collaborate with operations teams to ensure smooth workflow and high customer satisfaction.

• Excellent verbal and written English communication skills are mandatory.
• 1–3 years of experience in BPO, customer support, or the service industry.
• Proficiency in MS Office, email handling, and general communication tools.
• Strong problem-solving, multitasking, and time management abilities.
• Must be comfortable working in a full-time night shift (6:00 PM – 4:00 AM).
• Freshers with strong communication skills are encouraged to apply.

• Fixed shift schedule (Monday to Friday).
• Paid time off benefits.
• Opportunity to work in a fast-paced, international service environment.

• Interview Timing: 1:00 PM – 10:00 PM.
• Work Location: Goregaon East, Mumbai.