E-commerce Operations Executive Jaipur

Mikromoon Creations, a growing D2C women's ethnic wear brand in Jaipur, is seeking an organized and detail-driven E-commerce Operations Executive. You will oversee daily order fulfillment, logistics coordination, and post-dispatch operations to ensure a seamless customer experience.

• Manage end-to-end order processing, including label generation and courier coordination.
• Supervise packing accuracy and ensure SKU verification for every shipment.
• Conduct COD confirmation calls and manage customer queries via WhatsApp/phone.
• Monitor and resolve Non-Delivery Reports (NDR) effectively.
• Process exchange and return orders while maintaining accurate daily records in Excel.

• Hands-on experience with e-commerce order management and courier aggregator platforms.
• Proficiency in MS Excel (trackers, structured data entry, basic formulas).
• Clear spoken Hindi and functional written English skills.
• Prior experience in e-commerce operations or logistics is preferred.
• Must be a resident of Jaipur, preferably near Vidyadhar Nagar/Murlipura.

• Competitive monthly salary of ₹15,000 - ₹30,000.
• Paid time off and paid sick time.
• Leave encashment benefits.