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Job Summary: Join our dynamic team at DocOnline and play a vital role in transforming the digital healthcare experience for our valued members. You will be the voice of the company, assisting users with their medical queries and ensuring they receive top-notch professional care from their homes. Roles & Responsibilities: - Attend incoming customer calls from DocOnline membership users with full dedication.
- Resolve all user queries with high patience and maintaining professional standards.
- Ensure every interaction leads to a great and smooth user experience.
- Provide end-to-end support to users regarding their claim reimbursement processes.
Requirements: - Excellent communication skills in English and local languages.
- Strong empathy and patience to handle healthcare-related concerns.
- Previous experience in customer service or BPO is preferred.
- Ability to work in a fast-paced digital health environment.
Perks & Benefits: - Work from the comfort of your home.
- Opportunity to grow within a leading Health-Tech startup.
- Professional training and development sessions.
Additional Information: This is a remote role requiring a stable internet connection and a quiet workspace.
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