Are you ready to kickstart your career in network security with a focus on Palo Alto technologies? Motto Systems is looking for dedicated support engineers to monitor security alerts, manage firewalls, and ensure seamless connectivity for our enterprise operations.
Roles & Responsibilities:
Monitor Palo Alto firewalls and real-time security alerts to ensure network integrity.
Perform L1 troubleshooting for firewall policies, VPN tunnels, and general connectivity issues.
Analyze traffic logs and threat logs to identify potential security risks or anomalies.
Escalate complex incidents to L2/L3 teams with detailed technical documentation.
Assist in firewall rule management including additions, modifications, and deletions as per SOP.
Conduct regular health checks and basic maintenance activities on security appliances.
Adhere to standard incident, change, and problem management processes.
Maintain accurate operational reports and ensure smooth shift handovers.
Requirements:
Technical understanding of firewall architecture and VPN configurations.
Basic knowledge of Palo Alto security platforms and threat analysis.
Familiarity with network protocols and connectivity troubleshooting.
Ability to follow Standard Operating Procedures (SOP) in a production environment.
Strong documentation skills and adherence to ITIL processes (Incident/Change management).
Ready to work in a rotational shift environment if required.
Perks & Benefits:
Competitive annual salary ranging from ₹3.0 LPA to ₹6.0 LPA based on expertise.
Statutory benefits including Provident Fund (PF) as per company norms.
Hands-on experience with industry-leading Palo Alto firewall technologies.
Professional growth opportunities within a structured IT support environment.
Additional Information:
This is an in-person role located in the tech hub of Hyderabad.
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