Technical Support
Troubleshooting
Manual Testing
Automation Testing
Bug Reporting
Debugging
Incident Management
AI Tools
📍 Location: Mumbai
Industry: IT
Job Type: Full Time
🌱 Fresher Jobs
Gray Matrix is hiring a talented Solutions Engineer to join our Tech Support team in Mumbai. You will take ownership of resolving technical issues, supporting product deployments, and driving enterprise transformation using AI-driven tools.
Roles & Responsibilities:
Resolve complex technical issues and provide exceptional client support.
Perform product troubleshooting, debugging, and root cause analysis.
Assist in product deployments and platform integration.
Manage incident tracking, escalations, and technical documentation.
Use AI-driven tools to automate troubleshooting and optimize system performance.
Requirements:
Strong knowledge of Manual, Automation, and Security testing.
Experience in bug identification, reporting, and incident management.
Proficiency in system configuration and performance monitoring.
Ability to perform root cause analysis and manage technical escalations.
Excellent communication and problem-solving mindset.
Perks & Benefits:
Ownership culture: Empowered to lead technical solutions and deployments.
Continuous learning and growth through challenging problem-solving.
Clear career progression paths into Technical or Diversified tracks.
Exposure to AI-driven innovation and intelligent automation workflows.
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