Technical Support
Troubleshooting
SQL
Java
Python
Windows Server
Networking
RPA
Ticketing Tools
📍 Location: Vadodara, GJ
Industry: IT
Job Type: Full Time
Experience: from 1 year
Automation Anywhere is hiring an Associate Technical Support Engineer in Vadodara to handle L2 customer support for our AI-powered RPA platform. You will troubleshoot complex technical issues, manage ticketing workflows, and collaborate with L3 engineering teams.
Roles & Responsibilities:
Manage end-to-end support tickets and client communication for L2 issues.
Perform technical troubleshooting using logs, debug utilities, and log analysis.
Identify bugs, replicate issues locally, and validate fixes with L3 engineers.
Create and update Knowledge Base (KB) articles and FAQs.
Ensure adherence to SLAs for issue resolution and customer updates.
Requirements:
1-2 years of relevant experience in technical support or troubleshooting.
Strong understanding of Windows Server, Networking, and Client-Server architecture.
Programming knowledge: Java, Python, or C#.
Database skills: SQL queries and database administration.
Familiarity with IIS, Apache, or Tomcat web servers.
Perks & Benefits:
Opportunity to work with global leaders in Agentic Process Automation.
Exposure to enterprise-grade AI and RPA technologies.
Professional development and career growth in technical support.
Additional Information:
Location: Vadodara, Gujarat.
Shift: 1 PM - 10 PM IST (Rotational shifts possible).
Flexibility to work 24/7/365 based on business requirements.
Company Name: Automation Anywhere
Website: automationanywhere.com
PIN Code: 390001
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