Customer Support Executive - International BPO

KAP HR Services is hiring dynamic individuals for the position of Customer Support Executive in Pune. This International BPO role involves managing voice and blended customer care processes for global clients. It offers an exceptional career path for both freshers and experienced professionals in a structured corporate environment.

• Address and resolve international customer queries comprehensively via voice calls, email, and live chat interfaces.
• Deliver highly accurate, reliable, and timely assistance to maintain strong client satisfaction metrics.
• Document customer interactions within the internal system while adhering to established company workflows and quality benchmarks.
• Analyze individual customer issues and escalate complex technical or billing matters to respective departmental heads.

• Possess excellent verbal and written communication skills in the English language (mandatory requirement).
• Educational qualification: Open to both graduate applicants and undergraduate candidates across any discipline.
• Basic knowledge of computer operating systems, modern internet browsers, and desktop data management.
• Flexibility to work in rotational schedules, including designated US, UK, and Australian operational shifts.

• Attractive monthly performance incentives based on service quality metrics.
• Company-sponsored health insurance policy coverage and structured life insurance benefits.
• Daily commuter assistance or shared transport facilities for designated late-night operational shifts.
• Complimentary daily meals provided at the corporate facility.
• Provident Fund options along with standard paid sick time allocations.

• Experience Criteria: Prior background in international customer care is an advantage, but passionate freshers are fully welcome.
• Shift Structure: Rotational continuous schedules covering night operations (UK and US windows).
• Work Environment: Safe, modern, and high-performance in-person office environment located in Pune.